End no shows and empty slots at your clinic
How a clinic can remind patients, let them confirm or move their own appointment, and refill cancelled slots from a waiting list.
The system, in one picture
Reminders go out, cancelled slots are refilled, and forms arrive before the visit.
The problem, and the fix
What goes wrong in a normal week, next to what changes once the flow is in place.
PROBLEM
Patients forget, and reception calls them one by one.
SOLUTION
Reminders go out automatically, with one tap to confirm.
PROBLEM
A cancelled slot stays empty because nobody has time to fill it.
SOLUTION
The slot is offered to patients on the waiting list in order, and the first yes takes it.
PROBLEM
Forms and information are collected on the day, which slows the visit.
SOLUTION
Patients fill in the form before arriving, and anything missing is chased.
What you lose today, what you win
The same business, before and after the flow runs on its own.
- Time
TODAYReception spends hours on reminder calls
WITH THE SYSTEMReminders and rescheduling run by themselves.
- Cost
TODAYEmpty slots with fixed staff costs
WITH THE SYSTEMCancelled slots are refilled quickly.
- Energy
TODAYPhone interruptions at the desk
WITH THE SYSTEMFewer calls, and calm front desk work.
- Revenue
TODAYIdle practitioners and lost appointments
WITH THE SYSTEMA fuller agenda with the same team.
- Peace of mind
TODAYNever sure who is coming
WITH THE SYSTEMClear confirmations before each day starts.
- Control
TODAYCancellation handling differs by person
WITH THE SYSTEMOne clear policy applied to everyone.
- Growth
TODAYGrowing the patient base means more reception staff
WITH THE SYSTEMMore patients handled by the same front desk.
- Operational chaos
TODAYPaper forms, sticky notes and calls
WITH THE SYSTEMOne schedule and one patient record.
How we put it in place
Step by step, with the average time each part takes.
- 1
Map appointment types and your cancellation policy
- 2
Connect the agenda
- 3
Reminders with confirm, move or cancel
- 4
Waiting list that refills slots
- 5
Pre visit forms and checks
- 6
Test and go live
Ready to Start?
Let discuss how can we bring your vision to life.
Book a 30-minute call to discuss your project
No sales pitch, just a technical discussion about your requirements, timeline and how can we help you succeed.
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30 Minutes
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Feasibility Check
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